Exporting outside South Africa
Where do you ship to?
We have an export license and we can sell to almost every country where there is no exclusive-rights agreement in place with an agent. Please check with us before ordering online if you are ordering for destinations outside South Africa.
Do I need any special permission to import Reindeer Moss?
Please note that our reindeer moss has been stabilised and preserved with natural minerals yet most countries still require a phytosanitary certificate. Do check with your local authorities whether one is necessary.
What does shipping cost?
International shipping is done either via airfreight or sea-freight (the latter only available for bulk orders) and we arrange quotes and coordinate with you before confirming. For smaller orders we get quotes from FedEx, UPS and DHL.
How long does shipping take?
It usually take between 2-4 weeks to countries outside Africa, depending on your choice of courier, and depending whether your local customs clearing is required or not.
Will I be charged additional customs fees or import taxes if the destination is outside South Africa?
From our experience, if your country has an economic trade agreement with South Africa, e.g. the EU or one of the African Union countries, there are no import taxes raised on the shipment. However, we cannot guarantee that you will not be charged import tax on your order, it depends on the port of entry and your local customs office. You may be charged VAT on the service costs (handling & clearing, storage in the case where a plant inspector is required to inspect it) in the case of tax-free import . If you do have to pay import tax, then VAT will be charged on the total value of the invoice. Please refer to your local import regulations and tariffs.
Can I track my order?
Yes! All the companies we use, also locally and internationally, have tracking facilities on their respective websites.
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